Case study

ORES

Optimizing technical interventions at Ores

Ores needed to improve coordination between its field teams and administrative departments to reduce response times. They were looking for service providers to optimize the management of technical interventions via SAP, integrating mobility tools for technicians and automating intervention reports.

SigmaLab needed to customize SAP for real-time tracking, integrate a mobile application for technicians, and automate administrative processes.

Ores wanted to work with a company that could understand its specific challenges and deliver a tailor-made solution, combining efficiency, innovation and seamless integration with existing systems. The project aimed not only to improve day-to-day operations, but also to strengthen Ores' ability to respond quickly and effectively to its customers' needs.